How it worked before
Over the years, touring vehicle requests facts had been copied onto page after page. Updates reached whichever versions someone remembered.
Launch, changes and handover
One approved version of the touring vehicle requests facts
When it comes to touring vehicle requests, the business maintains one reference and checks the rest against it. Contradictions have nowhere left to hide.
- Client
- Long-term touring van hire
- Region
- Stamford, Connecticut
- Team
- 14 staff
- Timeline
- 10 working days
Where the business started
What it was costing the team
With touring vehicle requests, staff had to ask which page a caller was reading before daring to answer. Correcting one section never guaranteed the other versions had been found.
What we built
The facts about vehicle dimensions and permitted-use guidance now live in one maintained reference. Ownership, a review schedule and a checklist of affected pages are part of the handover.
- Content inventory
- Consolidated reference
- Review schedule
- Change checklist
How long it took, and in what order
10 working days after content approval, including staff review and handover.
- Day 0Content approvedThe clock starts once the client signs off the wording for this part of the site.
- In betweenBuilt and reviewedWe build it and the client's own staff review it. The parts: Content inventory, Consolidated reference, Review schedule, Change checklist.
- Working day 10Handed overHandover to the team, with the review included in the count.
What changed
When it comes to touring vehicle requests, the business maintains one reference and checks the rest against it. Contradictions have nowhere left to hide.
Our touring vehicle requests information contradicted itself so often I checked nothing. Having one source of truth changes that.
Want the same fix on your site?
We will show you how launch, changes and handover would work for your fleet, in about 30 minutes.
Questions about this project
How long did this project take?
10 working days after content approval, including staff review and handover. That is 10 working days from the client approving the content to handover. A whole new site launches in 7 to 15 days from the onboarding call depending on the plan.
What exactly was built?
The facts about vehicle dimensions and permitted-use guidance now live in one maintained reference. Ownership, a review schedule and a checklist of affected pages are part of the handover. The parts used were: Content inventory, Consolidated reference, Review schedule, Change checklist.
Why is the business not named?
The client asked us not to publish its name or web address, so it is described by type and region: a long-term touring van hire in Stamford, Connecticut. Nigel Wheatley, service desk lead, is quoted in their own words.
Does this cost extra on top of a plan?
No. Work like this sits inside a managed plan rather than a separate project fee. Plans start at $127 a month, with a $697 one-time build fee invoiced only after the site is live and approved.
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See what your fleet's site would fix first
Plans from $127 a month, the $697 build fee invoiced only after launch, live in as little as 7 days.