How it worked before
The business described touring vehicle requests on a general page and left visitors to deduce which contact details applied to their area.
Routing and follow-up
The right office, first time, for touring vehicle requests
With touring vehicle requests, inquiries now introduce themselves to the correct office.
- Client
- Family motorhome hire fleet
- Region
- Knoxville, Tennessee
- Team
- 5 staff
- Timeline
- 20 working days
Where the business started
What it was costing the team
When it comes to touring vehicle requests, misrouted calls were a daily tax on everyone's patience. The site's location information existed but was never joined up with the inquiry route.
What we built
Each area's details appear with its own contact route. Submissions carry the selected location along with travel dates, passenger count and intended route, reaching the right team directly.
- Local contact panel
- Location selection
- Location-aware notifications
- Opening hours
How long it took, and in what order
20 working days after content approval, including staff review and handover.
- Day 0Content approvedThe clock starts once the client signs off the wording for this part of the site.
- In betweenBuilt and reviewedWe build it and the client's own staff review it. The parts: Local contact panel, Location selection, Location-aware notifications, Opening hours.
- Working day 20Handed overHandover to the team, with the review included in the count.
What changed
With touring vehicle requests, inquiries now introduce themselves to the correct office.
A touring vehicle requests visitor no longer needs to understand how we are organized. The page routes them; that is its job now.
Want the same fix on your site?
We will show you how routing and follow-up would work for your fleet, in about 30 minutes.
Questions about this project
How long did this project take?
20 working days after content approval, including staff review and handover. That is 20 working days from the client approving the content to handover. A whole new site launches in 7 to 15 days from the onboarding call depending on the plan.
What exactly was built?
Each area's details appear with its own contact route. Submissions carry the selected location along with travel dates, passenger count and intended route, reaching the right team directly. The parts used were: Local contact panel, Location selection, Location-aware notifications, Opening hours.
Why is the business not named?
The client asked us not to publish its name or web address, so it is described by type and region: a family motorhome hire fleet in Knoxville, Tennessee. Amanda Wilbraham, tour inquiries supervisor, is quoted in their own words.
Does this cost extra on top of a plan?
No. Work like this sits inside a managed plan rather than a separate project fee. Plans start at $127 a month, with a $697 one-time build fee invoiced only after the site is live and approved.
More case studies
See what your fleet's site would fix first
Plans from $127 a month, the $697 build fee invoiced only after launch, live in as little as 7 days.