How it worked before
The touring vehicle requests contact route made no distinction between a first approach and a follow-up on an active matter.
Routing and follow-up
Helping touring vehicle requests visitors state their purpose
For touring vehicle requests, visitors identify their purpose before typing a word. Staff receive a meaningful category with every message and can keep ongoing conversations apart from new ones.
- Client
- Converted van hire specialist
- Region
- Durham, North Carolina
- Team
- 17 staff
- Timeline
- 15 working days
Where the business started
What it was costing the team
Day to day with touring vehicle requests, nothing in the inbox indicated what a message was for. Staff opened each one blind, sorting new requests from follow-ups by hand.
What we built
Visitors now begin by choosing their purpose: a new inquiry, an existing request or a general question. Each leads to its own route, with the new-inquiry form collecting travel dates, passenger count and intended route.
- Contact categories
- Separate follow-up route
- Relevant form fields
- Clear button labels
How long it took, and in what order
15 working days after content approval, including staff review and handover.
- Day 0Content approvedThe clock starts once the client signs off the wording for this part of the site.
- In betweenBuilt and reviewedWe build it and the client's own staff review it. The parts: Contact categories, Separate follow-up route, Relevant form fields, Clear button labels.
- Working day 15Handed overHandover to the team, with the review included in the count.
What changed
For touring vehicle requests, visitors identify their purpose before typing a word. Staff receive a meaningful category with every message and can keep ongoing conversations apart from new ones.
The categories match how people really contact us about touring vehicle requests. The guesswork about who is new has gone.
Want the same fix on your site?
We will show you how routing and follow-up would work for your fleet, in about 30 minutes.
Questions about this project
How long did this project take?
15 working days after content approval, including staff review and handover. That is 15 working days from the client approving the content to handover. A whole new site launches in 7 to 15 days from the onboarding call depending on the plan.
What exactly was built?
Visitors now begin by choosing their purpose: a new inquiry, an existing request or a general question. Each leads to its own route, with the new-inquiry form collecting travel dates, passenger count and intended route. The parts used were: Contact categories, Separate follow-up route, Relevant form fields, Clear button labels.
Why is the business not named?
The client asked us not to publish its name or web address, so it is described by type and region: a converted van hire specialist in Durham, North Carolina. Hannah Donnelly, owner, is quoted in their own words.
Does this cost extra on top of a plan?
No. Work like this sits inside a managed plan rather than a separate project fee. Plans start at $127 a month, with a $697 one-time build fee invoiced only after the site is live and approved.
More case studies
See what your fleet's site would fix first
Plans from $127 a month, the $697 build fee invoiced only after launch, live in as little as 7 days.